Who We Are

Education is what Contents Adjuster Team takes pride in. Our adjusters handle claims by starting with customer education, initial contact, investigation, hands on/eyes on inspection, information gathering, documentation, follow-up, file review, estimate completion and continual customer contact from start to finish. As a result, Insureds learn more about their policy and appreciate that someone took the time to explain it.

Being ahead of loss indemnification is also our primary goal. Those of us who are insured know that we all pay for the cost of insurance claims; our collective premiums make it so. It is for this reason that each adjuster is taught to pay close attention to all payouts involving vendors (mitigation companies, textile cleaning, disposal charges, storage fees, appraisals, moving companies, technician reports on electronic & appliances).

In closing, Contents handing, or personal property claims are a different animal. In that you are dealing intimately with people and their emotional attachment to their belongings. Think for a moment. Is it the building you live in or what’s inside that has the real value? Building materials, bricks, siding, carpet, drywall are just that and can easily be recreated, repeatedly. What’s in a residence means the world to most people and this is where genuine customer service and close attention comes into play.

Our company motto is, “Give it to us, and consider it done.”

Contents A-Team #WELOVECONTENTS #CONTENTSATEAM #CATGOTIT

Deborah-Johson-217x300
Deborah Johnson
President & Chief Executive Officer

Deborah Johnson has worked since she was 12 years old. Second to the oldest of seven she has always strived to help, assist and bring about a positive change in her life, family and community. She along with her daughter own & manage two companies; Contents Adjuster Team, LLC and The Property Adjuster Specialists, LLC.

Deborah, worked in Aerospace for Hughes Aircraft, EDS division and McDonald Douglas where she laid the ground work in opening the channels of communication between the factory floor and the executive management teams. Served in the Army National Guard and discharge is Honorable. Member of the United Automobile, Aerospace and Agricultural Implement Workers of America (UAW), Local 136 for Daimler/Chrysler. Active in union activities, MLK Annual Fund Raisers, Walter & May Reuther UAW Family Education Center and ran for union office of Recording Secretary.

Over the last eleven years she has skillfully operated as an Independent Insurance Claims Adjuster, Field Support Manager, Trainer/Class Room Instructor/Facilitator, and File Examiner for Homeowner, Personal Property, Landlord, Manufactured, Mobile Home, Catastrophe, Large Loss and Supplement claims.

She has worked with and is trained by companies such as, Allstate Insurance, State Farm Insurance Company & Encompass Insurance Company.

She worked on the – NYS Community Development Block Grant Disaster Recovery (CDBG-DR) Recreate NY Smart Home and Small Business Property Programs as a building assessor.

Deborah has strived to and obtained industry standards certifications: State Farm Wind & Estimating; FEMA Flood, Two Story Steep/Harness & Rope Team, California Earthquake NICTA Catastrophe Fraud, NICTA Investigating Organized Groups, GHS and OSHA Hazardous Communication and holds Property & Casualty Adjuster licenses in multiple states. Proficient in all Microsoft software applications. Advanced in Xactimate (including XactContents) estimating programs.